Return & Refund Policy

Return and Refund Policy

We want you to love every TOPSFANO purchase. If something isn't right, you may return eligible items within 30 days of delivery.

Prepare Your Return

Before shipping your return, please ensure that:

• The item is securely packed in its original packaging.
• The item is free from stains, makeup, deodorant marks, or signs of wear.
• All original accessories and documentation are included.

Ship Your Return

Please contact our Customer Support team at support@topsfano.com before sending anything back. We will provide the return address for your package.

We strongly recommend using a trackable shipping service and keeping your shipping receipt and tracking number until your return has been processed.

Refund Process

• Most returns are inspected within 5–7 business days after arrival.
• Approved refunds are typically processed within 14–21 business days.
• Refunds include the item price and any applicable sales tax.
• Original shipping fees are generally non-refundable, except under special circumstances.
• Refunds for purchases made with the original receipt will be issued to the original payment method.
• Processing times may vary depending on your bank or payment provider.
• Returns made with a gift receipt will receive Merchandise Credit for the purchase amount.
• A $10 return processing fee will be deducted from the refund amount.

Return Shipping Costs

If the return is due to personal preference, ordering the wrong item, wrong size, or any customer-related reason, the customer is responsible for the return shipping costs. The cost will depend on the shipping carrier you choose.

If the return is due to an error on our part, including receiving:

• A damaged product
• A defective item
• An incorrect item

TOPSFANO will cover the return shipping costs. Before returning a damaged or incorrect item, please email clear photos of the issue to support@topsfano.com.

Shipping Information

We currently ship within the United States. Free shipping on orders over $89.99.

Delivery partners: USPS, UPS, FedEx.

Special Circumstances

• Damaged, defective, or incorrect items must be reported within 7 days after delivery.
• TOPSFANO is not responsible for return packages that are lost or stolen during transit.

Exchanges

At this time, we do not offer direct product exchanges. If you would like a different size or color, simply return your eligible item and place a new order.

Non-Returnable Items

The following items cannot be returned:

• Items that have been worn, washed, altered, or damaged after delivery.
• Items returned without their original packaging or tags.
• Items returned after the 30-day return period.

Reserved Rights

TOPSFANO reserves the right to:

• Limit or refuse returns from customers with excessive return activity or suspected "wardrobing."
• Refuse returns of worn, altered, washed, damaged, incomplete, or improperly packaged merchandise.
• Refuse service where fraudulent or suspicious activity is suspected.
• Discard any non-TOPSFANO merchandise sent to our distribution center.

Questions?

If you have any questions regarding our Return and Refund Policy, please contact our Customer Support team at support@topsfano.com.

By purchasing products from TOPSFANO, you acknowledge and agree to the terms of this Return and Refund Policy. TOPSFANO reserves the right to update or modify this policy at any time without prior notice. Any changes become effective immediately upon publication on our website.