FAQs

Frequently Asked Questions

What can I find at TOPSFANO?

TOPSFANO focuses on comfortable footwear, easy-to-wear clothing, and practical everyday essentials.

Where do you ship?

We currently ship within the United States. Orders are processed and shipped from fulfillment centers in Asia.

Do you offer free shipping?

Our shipping policy offers free shipping on orders over $89.99. Any applicable shipping charges are shown at checkout before payment.

How long will my order take?

Order processing typically takes 2–5 business days. Estimated shipping time to the United States is an additional 7–15 business days. Holidays, peak periods, and carrier or customs delays may affect these estimates.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email with tracking information. You can track your package through 17TRACK or the assigned carrier. Tracking updates may take 2–7 days to appear after carrier handoff.

Can I change my order or shipping address?

Please email support@topsfano.com within 24 hours of placing your order if you notice an error. Include your order number and the requested correction. Changes cannot be guaranteed once processing has begun.

How do I request a return?

Eligible items may be returned within 30 days of delivery. Contact support@topsfano.com before sending anything back to receive return instructions and the return address. Items must meet the conditions in our Return and Refund Policy.

Are returns free?

A $10 return processing fee is deducted from the refund under our Return and Refund Policy. Customers pay return shipping for preference-based returns, including choosing the wrong size or item. TOPSFANO covers return shipping for damaged, defective, or incorrect items.

What if my item arrives damaged or incorrect?

Please contact us within 7 days of delivery with your order number and clear photos showing the issue. Our support team will help you with the next steps.

Do you offer exchanges?

We do not offer direct exchanges. You may return an eligible item and place a new order for your preferred size or color.

When will I receive my refund?

Most returns are inspected within 5–7 business days of arrival. Approved refunds are typically processed within 14–21 business days. Your bank or payment provider may need additional time. Please review our Return and Refund Policy for full details.

What if my package has not arrived?

Email our support team with your order number and tracking information. Under our Shipping Policy, if an order has not arrived within 60 days of shipment, we will issue a full refund for the affected item.

How do I contact you?

Email support@topsfano.com. For order-related questions, include your order number so we can assist you more efficiently.